Niseko Tokyu Grand HIRAFU

Grand HIRAFU
Grand HIRAFU

Lost Property Inquiries
(Items lost within Niseko Tokyu Grand HIRAFU Ski Resort)

Please enter your inquiry after reading and understanding the following cautions.

  • You may be required to show proof of ID when collecting your lost property.
  • Lost property that remains unclaimed at the end of the holding period, on the basis of Japan’s Lost Goods Law, will be disposed of.
  • We may need to contact you by phone or email.
  • If you do not respond to our communications, we will not contact you again.
  • Please be aware that we will not contact you if we have not found your lost property. (You can make inquiries to the police, or other facilities.)
  • If we send your lost property to you, you must pay the fee on delivery. Please be aware that we cannot send any items overseas.
  • Date of loss
  • Time of loss
    ：
  • Location of loss
  • Lost item
  • Lost item details

    Smartphones: Manufacturer, model, color, shape, home screen image, with/without cover, locked/unlocked/no lock, etc.

    Lift tickets: Date of purchase, ticket type, location of purchase, etc.

  • Upload file (photo, etc.)
    (JPG、PNG、GIF、PDF)
    [ delete the file ]
    Upload file name:：

  • Your name
  • Your e-mail address
  • Phone number
  • Name of your accommodation
  • Your home address

    Please write the full address, including banchi and building name.

  • Your name and method of contact if you have lost your phone
  • Privacy Policy

We will use your personal information only to respond to your inquiry.
Please refer to our "Privacy Policy" for details on the handling of personal information.

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