Frequently asked Questions

Here we answer the questions our customers ask most. Click the questions to see the answers.

Questions about luggage

Can I send my skis and other luggage to the resort?
Application period: December 2, 2023 to April 7, 2024
Reception hours: 8:20 a.m. to 4:30 p.m.
*Please send by prepaid or return shipping. We will not accept packages by cash-on-delivery.
*Please send your luggage to the accommodation where you are staying.
*We can only accept skis, snowboards, and boots. Other baggage cannot be accepted.Niseko Tokyu Grand HIRAFU Welcome center
Address: 9-31, Niseko Hirafu 1-jo 3-chome, Kutchan-cho, Abuta-gun, Hokkaido
044-0080 Japan
Remarks: Fill out your arrival date.