Luggage Delivery & Storage
Luggage Pickup, Delivery, and Storage
A Yamato Transport service counter is available inside the Hirafu Welcome Center, offering luggage pickup, delivery, and storage for ski resort guests.
Please note: This facility only accepts cashless payments. Cash is not accepted.
Welcome Center
Niseko Hirafu 1-jyo, 3-chome, 9-31, Abuta-gun, Kutchan-cho, Hokkaido
November 29, 2025 (Sat) – April 5, 2026 (Sun)
8:30 AM–7:00 PM
Outside of night skiing operation: until 5:00 PM
■Shipping / PICKUP service
We offer luggage shipping and pickup services.
Shipping to the Ski Resort
Welcome Center Address:
Niseko Hirafu 1-jyo, 3-chome, 9-31, Abuta-gun, Kutchan-cho, Hokkaido
TEL: 0136-22-0109
*Please make sure to indicate your pickup date.
Shipping from the Ski Resort
You can ship your luggage from the Welcome Center via Kuroneko Yamato.
For convenience, we recommend arranging round-trip shipping in advance.
■Storage service
We will store your luggage at the designated counter in the Welcome Center.
Price: ¥1,500 per item per day
*Live animals, fragile items, and valuables cannot be stored.
Coin Lockers
Mountain Center Annex – 1st Floor
Accessible hours: 8:00 AM – 7:30 PM
*Until 5:00 PM outside of the night skiing period
■ Coin Lockers (Same-day use only)
■ Ski Lockers
.Base (Dot Base) – 2nd Floor
Accessible hours: 8:00 AM – 7:30 PM
*Until 5:00 PM outside of the night skiing period
■ Coin Lockers (Same-day use only)
■ Ski Lockers
Welcome Center – 2nd Floor (Small Facility)
Accessible hours: 8:20 AM – 7:00 PM
*Until 5:00 PM outside of the night skiing period
■ Coin Lockers (Same-day use only)
King Bell (Small Facility)
Accessible hours: 10:00 AM – 3:30 PM
■ Coin Lockers (Same-day use only)
■About Coin Lockers
Lockers are for same-day use only.
Overnight use is not permitted.
■About Ski Lockers
Ski lockers are available for cashless payment only.
After payment, you may freely access your locker during accessible hours for up to 24 hours (each access is limited to 15 minutes). If used for more than 24 hours, an additional fee will apply.
Each locker can accommodate approximately four sets of skis and boots.
Suitcases may also be stored.
Facility Information
Changing Room
Mountain Center Annex – 1st Floor
Accessible hours: 8:00 AM – 7:30 PM
*Until 5:00 PM outside of the night skiing period
.Base (Dot Base) – 1st Floor
Accessible hours: 8:00 AM – 7:30 PM
*Until 5:00 PM outside of the night skiing period
Water Dispenser
Starting December 20, you can refill your own bottle with free water at NEST813 and ALPEN NODE.
NEST813
Ace Gondola Summit Station – 2nd Floor, Entrance Hall
December 20, 2025 (Sat) – May 6, 2026 (Wed)
9:00 AM – 5:00 PM
*Until 3:30 PM outside of the night skiing period
ALPEN NODE
Inside ALPEN NODE / Next to Ace Gondola Base Station
December 20, 2025 (Sat) – May 6, 2026 (Wed)
10:30 AM – 11:00 PM
Ski Binding Adjustment Table
Ski and snowboard binding adjustment tables are available for your use. Please feel free to use them at any time.
Mountain Center – 2nd Floor, slopeside exit
.Base (Dot Base) – 1st Floor, near the entrance
In front of the Ace Family Lift ticket counter
Smoking Area
Please use the designated smoking areas within the ski resort. Smoking is strictly prohibited outside of these areas.
Please note that tobacco products are not sold on-site.
Ace Gondola Side: Outside the 2nd floor of the Welcome Center
King Gondola Side: Outside near the King Gondola boarding area, 1st floor
NEST813 Ace Gondola Summit Station, 2nd Floor, Lobby
Opens on December 20, 2025
King Bell Basement (near the King Gondola Summit Station)
Diaper Changing Table
A diaper changing table is available in each accessible restroom and may be used by anyone, regardless of gender.
Mountain Center – 1st Floor
.Base (Dot Base) – 2nd Floor
FAQ
Do you have foreign currency exchange services or ATMs available?
Foreign currency exchange services and ATMs are not available within the ski resort. Please use a nearby convenience store or other local facilities.
What payment methods are accepted at restaurants and shops?
You can pay with cash as well as the following payment methods.
Credit / Debit Cards: American Express / VISA / MasterCard / JCB / Diners Club / DISCOVER / UnionPay
Electronic Money: Edy / QUICPay / iD / WAON / nanaco / Kitaca / Suica / PASMO / toICa / manaca / ICOCA / SUGOCA / nimoca / Hayakaken / Apple Pay
QR Code Payments: PayPay / LINE Pay / d-Barai / auPay / MerPay / Rakuten Pay / Bank Pay / WeChat Pay / Alipay
What payment methods can I use to purchase lift tickets?
You can pay with cash as well as the following payment methods.
Credit / Debit Cards: American Express / VISA / MasterCard / JCB / Diners Club / UnionPay
Electronic Money: Edy / iD / WAON / nanaco / Kitaca / Suica / PASMO / toICa / manaca / ICOCA / SUGOCA / nimoca / Hayakaken
QR Code Payments: PayPay / LINE Pay / d-Barai / auPay / MerPay / Rakuten Pay / WeChat Pay / Alipay
Can I use “Kutchan e-Machi Gift KU-KURU” for payment?
You can use it at restaurants within the facility and for lift ticket purchases.
(It cannot be used at shops.)
■ Accepted Restaurants
・NEST813
・ALPEN NODE
・sanshoku
・KING BELL
・ACE HILL
■ Lift Ticket Purchases
Can I use “Donate & Go” for payment?
You can use it at restaurants, shops, and for lift ticket purchases within the facility.
■ Accepted Restaurants
・NEST813
・ALPEN NODE
・sanshoku
・KING BELL
・ACE HILL
■ Accepted Shops
・Mountain Center Shop
・ALPEN NODE Shop
・KING BELL Shop
*Not available at the mini shop in the Annex.
■Lift Ticket Purchases
What types of equipment can be used on the slopes?
Please refer to the “Snow Items” section on the page below for a list of equipment permitted on the slopes.
Can I go sledding?
Unfortunately, sledding is not permitted anywhere within the facility.
Are there nursing rooms or childcare facilities available?
Unfortunately, there are no nursing rooms or childcare facilities available within the ski resort.
Where should I contact regarding lost items?
Lost items are kept for up to three months.
Please fill out the details using the contact form below.
Do the restaurants offer gluten-free options?
Gluten-free options are available at each restaurant:
・NEST813
・ALPEN NODE
・sanshoku
・KING BELL
・ACE HILL
Please note that all dishes are prepared in shared kitchens, so cross-contact with allergens may occur. If you have any food allergies, please exercise caution. For more information, please check each restaurant’s menu.
Are vegan or vegetarian menu options available?
Vegan and vegetarian menu options are available at each restaurant:
・NEST813
・ALPEN NODE
・sanshoku
・KING BELL
・ACE HILL
Please note that all dishes are prepared in shared kitchens, so cross-contact with allergens may occur. If you have any food allergies, please exercise caution. For more information, please check each restaurant’s menu.