Lost Property Inquiries
(Items lost within Niseko Tokyu Grand HIRAFU Ski Resort)

Please enter your inquiry after reading and understanding the following cautions.

  • You may be required to show proof of ID when collecting your lost property.
  • Lost property that remains unclaimed at the end of the holding period, on the basis of Japan’s Lost Goods Law, will be disposed of.
  • We may need to contact you by phone or email.
  • If you do not respond to our communications, we will not contact you again.
  • Please be aware that we will not contact you if we have not found your lost property. (You can make inquiries to the police, or other facilities.)
  • If we send your lost property to you, you must pay the fee on delivery. Please be aware that we cannot send any items overseas.
  • Date of loss
  • Time of loss
  • Location of loss
  • Lost item
  • Lost item details

    Smartphones: Manufacturer, model, color, shape, home screen image, with/without cover, locked/unlocked/no lock, etc.

    Lift tickets: Date of purchase, ticket type, location of purchase, etc.

  • Upload file (photo, etc.)
    [ delete the file ]
    Upload file name::

  • Your name
  • Your e-mail address
  • Phone number
  • Name of your accommodation
  • Your home address

    Please write the full address, including banchi and building name.

  • Your name and method of contact if you have lost your phone
  • Privacy Policy

We will use your personal information only to respond to your inquiry.
Please refer to our "Privacy Policy" for details on the handling of personal information.