Niseko Mt,Resort Grand HIRAFU & Niseko Hanazono ResortOnline Lift Pass

WHY PURCHASE ONLINE?
  • Enjoy faster access to the lift gates. Online lift pass allows you to skip lift ticket counter queues.

  • Take advantage of online discount.

  • Ultimate convenience. With only a few taps or clicks, purchase your lift ticket from anywhere and at anytime even on the day you ski.

  • Rechargeable keycard system makes everything easier. Keycard, the IC card you will obtain for 500 JPY with your first online lift ticket will be your permanent lift card. You can recharge it for uses for the 2nd time and on.

  • Following tickets are available online.
    ・Niseko Grand HIRAFU & Niseko Hanazono Resort 5-Hour (Consective) Pass
    ・Niseko Grand HIRAFU & Niseko Hanazono Resort 8-Hour (Consective) Pass
    ・Niseko Grand HIRAFU & Niseko Hanazono Resort 1-Day to 7-Day Pass
    ・Niseko Grand HIRAFU & Niseko Hanazono Resort 30-Hour Pass
    ・Niseko Grand HIRAFU & Niseko Hanazono Resort 50-Hour Pass
    ・Niseko Grand HIRAFU Night Skiing Pass

  • * Online Lift Tickets are non-refundable, non-replaceable and can not be canceled after payment.
  • * The Online Lift Pass will be activated when you pass the electronic ticket gate using your Online Lift Pass. Please note that the hours and days will start from that point.

Purchase Your First Online Lift Pass

  1. 1.PURCHASE ONLINE

    1. 01To purchase online you need to create an account.
    2. 02Select the season you plan to use the lift pass.
    3. 03Select "Purchase New Lift Pass".
    4. 04Select the items and add them to your shopping cart.
    5. 05For your initial online purchase, 500 JPY will be added to each keycard user. This is a permanent card that you can recharge for uses for the 2nd time and on for each user.
    6. 06Review the items in your shopping cart and click "Next".
    7. 07Fill out the form to create a Niseko United account. The contact email address on this form will also be your sign-in ID. Click "Proceed With Checkout".
    8. 08Now you need to assign the owners to each lift pass.
    9. 09If you are purchasing other people's lift passes using your account, click "+Add New Group Member" button in My Group section and fill out the form for each person.
    10. 10Assign the group members to each pass by selecting a name in the pulldown menu in My Booking section. Please note that online lift passes are not transferable.
    11. 11Click "Book & Pay" to proceed with the payment. Payment method is credit card only. We accept VISA, MASTER cards.
    12. 12The pass confirmation with a QR code will be sent to your registered email address. You will need this confirmation QR code to collect your pass.
  2. 2.COLLECT YOUR PASS / KEYCARD

    1. 01You are able to collect your online lift pass at Niseko Grand HIRAFU or Niseko Hanazono Resort
    2. 02Scan the QR code on your pass confirmation with the ticket machine in resorts.
    3. 03Take the keycard charged with the lift pass you purchased online from the machine.
    4. 04Now you are all set. Scan your online lift pass at the lift gates and enjoy the slopes!
    5. * If you experience any trouble with your online lift pass within Niseko Grand HIRAFU or Niseko Hanazono Resort, please contact the nearest lift ticket counter with your pass confirmation.

Recharge Your Lift Pass Online

    1. 01Go to our online shop and select the season that includes the date you start using the lift pass.
    2. 02Select “Recharge Existing Lift Pass”.
    3. 03Select the lift passes and add them to your cart.
    4. 04Next, sign in to your account.
      If you already have an account, enter your registered email address and click “Send me a verification code”. Enter the verification code sent to your email address to sign in.If you don’t have an account yet, fill out the sign-up form and click “Proceed to checkout” to create an account.
    5. 05Enter your keycard number. If you are recharging multiple keycards using your account, you need to register all the keycard holders as your group members with their keycard number. Next, assign the group members to each lift pass you purchase.
    6. 06Click “Book & Pay” and review your purchase. Payment method is credit card only. We accept VISA and Mastercard. You must agree to the online booking terms to proceed with payment.
    7. 07The pass confirmation will be sent to your registered email address. Please keep it until the day you use the lift pass.
    8. *If you experience any trouble with your online lift pass within Niseko Grand HIRAFU or Niseko Hanazono Resort, please contact the nearest lift ticket counter with your pass confirmation.

Terms & Conditions

  1. 01All purchases of the online lift passes are non-refundable and non-replaceable.
  2. 02500JPY for the keycard is not refundable as it is to purchase the card and not the deposit.
  3. 03The keycard is not transferable and resale of this card is prohibited.
  4. 04If the keycard is damaged or lost, the lift ticket will not be reissued and you will need to repurchase the lift ticket with a new keycard. However, it will be reissued for 2,500 yen only if the keycard is lost on one of the slopes of Niseko Grand HIRAFU or Niseko Hanazono Resort.
  5. 05The Online Lift Pass will be activated when you pass the electronic ticket gate using your Online Lift Pass. Please note that the hours and days will start from that point.
  6. 06Passes for preschoolers are free and their passes are not available online. Please apply for their lift pass at a lift ticket counter on the day.
  7. 07Lift and gondola operations are subject to weather conditions and may be canceled without notice. Cancellation of online lift tickets due to weather conditions is not accepted.
  8. 08Should you have any questions or problem concerning the online lift ticket purchase, please contact the customer service.
    * Phone: +81 136 55 6068 (Open 9:00 - 17:00 Japan Local Time)
    * Email:
  9. 09Please contact Niseko Grand HIRAFU or Niseko Hanazono Resort for questions about lift ticket price and the resorts.

FAQ

On what kind of device can I purchase online lift passes?

Our online shop is designed and built for both desktop and smartphone users.

Can I purchase my lift pass by telephone?

Unfortunately not.

Can I purchase my pass online on the day I use it?

Yes.

How do I purchase lift passes for my family using my account?

Please follow the steps in “Purchase Your First Online Lift Pass”. To purchase multiple lift passes using a single account, first select all the lift passes you need and add them to your cart. Next, register your family as your new group members and assign them to each lift pass you purchase. Please note that online lift passes are not transferable.

I am not very familiar with shopping online. Can I ask for some assistance?

For more detailed shopping instructions or inquiries about our online shop, please contact the customer service.
Phone: +81 136 55 6068 (Open 9:00 – 17:00 Japan Local Time)
Email:

Do you accept any other payment method than credit cards?

Unfortunately, not. Our online shop accepts only credit cards.

May I change or cancel my order after payment?

Unfortunately not. As all the online lift passes are non-refundable and non-replaceable after payment, please check the items and the terms and conditions carefully before purchasing. Cancellation of online lift pass is not accepted for any reason, including weather conditions.

An error occurred during my purchase process. What should I do?

If you experience any technical problems while shopping on our online shop, please contact the customer service.
Phone: +81 136 55 6068 (Open 9:00 – 17:00 Japan Local Time)
Email:

How are the hours counted for the 30-hr and 50-hr Lift Pass?

Think of the 30-hr and 50-hr Lift Pass as a series of 30 or 50 one-hour lift passes all in one card. For example, If you pass through the lift turnstile at 10:15 am, you can continue to pass through the lift turnstile as many times as you like until 11:15 on that hour. If you pass through the lift turntable at 11:16, the next hour will begin. And so on.

How long is the Online Lift Pass valid for?

You can use the passes for the season in which they are purchased. They do not carry over to the next season.

How can I tell how many hours I have left on my pass?

Every time you go through the lift turnstile, your remaining hours are indicated on the screen. Also, If you bring your pass to the lift ticket sales window, they can tell you how many hours are left. If you are not at the ski area, you can email or call the lift ticket office and we will tell you the remaining hours. You cannot tell how many hours are left online.

If I purchase a Niseko Grand HIRAFU & Niseko Hanazono Resort Lift Pass online, how long until I can use the ticket to ride the lift?

Your lift pass will be usable 15 minutes after completing the purchase online.